We just had an interesting experience last night. We had another in home jewelry showing and got quite a bit of business. It was very nice, to be there with all those people and talk to them and they were quite kind with their purchases, as well.
However, when we got home afterwards and Karla checked Etsy, we'd had a sale, one of the very things that someone had set aside as a reservation. Luckily, I was able to call the customer and explain that someone had bought that same article, and would she mind terribly if we sent it to the paying customer? She was very understanding and agreed and we made a deal for her next purchase. It's a good deal for her and for us, as it guarantees that she'll be a future customer. And it's good that we got to actually sell the item that had been listed on Etsy.
As I explained to Karla last night, this is one of those dangers of having only OOAK pieces. If we can't make duplicates, how will we handle this situation in the future? I think the solution we worked out today will work in the future.
Problem solved!
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Karla & Devon,
I think you came up with a win win situation! You created the personal feeling of the home show setting in cyber space! How cozy is that? Can't buyloyalty, can you?
Continued Luck,
Jodi
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